Please include all required information when sending your inquiry to the email address below
imyncs@soymedia.kr
[Email Subject Format]
To help us categorize your inquiry, please include a tag such as [Payment], [Error], [Account], [Other] in the subject line
Required Information
Account Email and Nickname
Please provide the account information you are currently using on IMYN
Detailed Description and Date of Issue
The more specific you are, the faster we can assist you
Card Receipt (for payment inquiries)
For payment cancellations or errors, please attach supporting documentation for the transaction
Optional Additional Information
Environment & Device Info
For bug-related inquiries, providing your device type and browser will help us resolve the issue faster
Error Screenshots & Videos
Attaching a screenshot of the error screen will help us identify the issue faster
Payment Details
Including your order number and payment method (e.g., credit card) will be helpful
[1:1 Inquiry Notice]
For a smooth response, please include the email address you used to sign up in the body of your email.
Consent to Collection and Use of Personal Information
We collect your email address to respond to inquiries and verify your identity. Collected information is deleted after the consultation ends, however, if retention is required by applicable law such as the E-Commerce Act, it will be stored securely for the applicable period (up to 5 years) before deletion.
※ By sending an inquiry email, you are considered to have agreed to the above.
Average response time: 1–3 business days